Return Policy

Return Policy

We at Silhouettestrend offers you best discounts for products especially handpicked for you from all over the world, thus, we request you to activate returns within 7 days from the date of delivery.

To Return, follow these steps:

  1. You can e-mail us within 7 days from the date of delivery.
  2. Please mention Order number in subject line to help us quickly process your returns and ensure that the returned merchandise is unused, unworn, unwashed, undamaged and in saleable condition.
  3. Request you to cooperate and maintain the original packaging of return items including original tags, bags.
  4. Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
  5. Please ensure that your shipment reaches our warehouse within 21daysfrom date of raising the return request.

Non-Returnable Categories:

Following product categories fall under “No Return/Exchange”,

 

 

 

 

Our customer care team is happy to assist you and can be reached.  Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item that is returned more than 30 days after delivery

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@silhouettestrend.com.

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@silhouettestrend.com and send your item to 508 E, SVSS Nivas, Czech colony, Sanathnagar Hyderabad Telangana IN 500018.